Customer Service for Fitness Account

We are seeking a passionate and customer-oriented Customer Service for Telco Account to join our growing team in Cebu City. This is a full-time role where you will be responsible for providing exceptional customer service to our clients in the telecommunications industry.

What you'll be doing
Handling inbound customer inquiries and requests via phone, email, and chat
Troubleshooting and resolving customer issues in a timely and professional manner
Maintaining detailed records of customer interactions and resolutions
Identifying opportunities to improve customer satisfaction and operational efficiency
Adhering to company policies and procedures to ensure compliance
Participating in team meetings and training sessions to enhance your skills
What we're looking for

Previous experience in a customer service or call centre role, preferably in the telecommunications industry
Excellent communication and interpersonal skills, with the ability to handle customer inquiries with patience and empathy
Strong problem-solving and analytical skills to effectively address customer concerns
Proficiency in using various computer applications and customer relationship management (CRM) tools
A positive and enthusiastic attitude, with a commitment to delivering outstanding customer service
Fluency in English and the local language

What we offer
We are committed to creating a nurturing and supportive work environment for our employees. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. Additionally, we prioritize work-life balance and provide various wellness initiatives to ensure the well-being of our team.

Apply now to become our next Customer Service for Telco Account and join our dynamic team.