Operations Manager for Global Air Freight Shared Service - Pasig

Qualifications*

Must have at least 5 years in the supply chain and logistics industry in an international setting such as freight forwarding.
Must have at least 3 years working experience in a shared services environment for operations.
Strong understanding of import and export, as well as other facets of supply chain such as warehouse management, customs brokerage, and trucking services.
Bachelor’s Degree holder.
Must have experience managing at least 50 team members.
Strong analytical and stakeholder management.
Able to understand daily operations and done QA coaching.
Has done 2-3 full project implementations or process migrations as a lead manager.
Able to drive team towards business goals.


Requirements

• Customer oriented with ability to establish strong relationships and interact effectively with customers and stakeholders at various levels

• Excellent interpersonal, communication and presentation skills

• Above average English proficiency

• Possesses Customer Service mindset and passion for service excellence

• Ability to effectively & efficiently adopt/adapt information technology to enhance productivity and efficiency

• Good knowledge of shipping business and process

• Strategic and drives entrepreneurial mindset. Proven ability to contribute to strategic plans, transform them into projects & initiatives, prioritize and implement them.

• Process driven and process detailed. Ability to deep dive into processes and perform root cause analysis

• Proficiency in Windows and Microsoft office


Key Result Areas

• Monitors and guides team to ensure excellent day-to-day operations. Meets productivity, accuracy and timeliness targets

• Develops subordinates on operational skills, problem solving skills and management capability

• Executes programs and initiatives with existing customers to build and strengthen current relationship with an objective to provide value added services

• Proactive communication with both internal and external cooperate parties and maintain good collaboration relationship

• Reviews process flows to maximize efficiency at the center, takes lead on some key projects and carries out project results