Operations Supervisor (Customer Service for Global Logistics)

OPERATIONS SUPERVISOR (CUSTOMER SERVICE FOR GLOBAL LOGISTICS)
LOCATION: Pasig
SETUP: Onsite, Day Shift

JOB OVERVIEW:
The Operations Supervisor is responsible in providing guidance and leadership to team leaders and members to achieve both customer and business outcomes through effective communication, problem solving, and efficient process execution. He/she will lead the team to implement and execute the right processes in order to achieve productivity, timeliness, and quality success measures and enable business growth.  He/She will also monitor and assess teams’ operational methods and processes and propose ways to improve them. This position reports to Global Business Services – Operations Manager.

KEY RESPONSIBILITIES:
- Operations management
- People management
- Stakeholder management

QUALIFICATIONS:
- At least Bachelor’s degree; Master’s degree/MBA is a plus
- More than 3 years of relevant working experience in the same leadership capacity; Experience in shared -service set-up in a logistics and/or freight forwarding is preferred
- Customer oriented with the ability to establish strong relationships and interact effectively with customers at -various levels
- Above average interpersonal, communication and presentation skills
- Above average English proficiency 
- Possesses Customer Service mindset and passion for service excellence
- Ability to effectively & efficiently adopt/adapt information technology to enhance productivity and efficiency
- Good knowledge of shipping business and processes
- Drives entrepreneurial mindset and agility to get things done
- Process driven and process detailed.  Ability to deep dive into processes and perform root cause analysis 
- Proficiency in Windows and Microsoft office