Software Support Analyst (Luzon)

ARCHANGEL TECHNOLOGIES, INC. is an I.T. consulting and services organization that provides versatile solutions to digitally enhance business operations and help in adapting change seamlessly and effectively to streamline processes for clients’ businesses to achieve more satisfied customers, attract investors, and earn more profit.
A Software Support Analyst performs various tasks to assist both customers, system analysts and software developers, providing assistance, solutions, documentations, identifying root cause of any software issues. They work with system analysts and software developers to test software and ensure user requirements are met.
Work Schedule - Monday to Friday, 8 AM to 5 PM
Office Location - DMG Center, Domingo M. Guevara St. Brgy. Mauway Mandaluyong City
QUALIFICATIONS
Bachelor’s Degree in Information Technology, Computer Science, or any related course.
At least a year of experience in the Software Support Analyst industry.
Excellent oral and written communication, interpersonal, and presentation skills
Self-motivated
Strong analytical and organizational skills; detail-oriented
Ability to adapt quickly to changing business and customer needs
Ability to handle multiple projects and tasks simultaneously
Ability to learn new applications and system features quickly
Dedicated to the best possible customer experience and takes initiative toward improving it
Ability to articulate technical and functional concepts to technical and non-technical audiences
Has good communication skills in English, both oral and written
knowledgeable in MS Visio
Excellent interpersonal skills and solid communication with all levels of management
Basic knowledge of software development lifecycle (SDLC)
JOB DESCRIPTION
1st level of support after deployment of the System.
Analyze software-related issues and propose solutions
Identify completeness of application/solution and facilitate UAT
Fix software problems, and tests, and provide solutions before implementation
Provides references for users by writing and maintaining user documentation; providing work instructions, and support; training users
Maintains user confidence and protects operations by keeping information confidential.
Logs customer feedback for process improvement
Create and maintain comprehensive support documentation
Document software support activities thoroughly, accurately, and on time
Review work log, and customer feedback periodically with the supervisor and other analysts and technicians, to identify and act on opportunities for improvement
Why Join Us?
We offer a Health Benefit package for our employees and qualified dependents
Domestic/International business travel opportunities - All expenses paid by the company
Promotes Communication and Collaboration
Dynamic environment and opportunities for promotions
Job Types: Full-time, Permanent
Pay: 17,000 - 19,000
Benefits:
Additional leave
Company Christmas gift
Company events
Health insurance
Opportunities for promotion
Pay raise
Promotion to permanent employee
Schedule:
8 hour shift
Monday to Friday
Supplemental Pay:
13th month salary
Overtime pay
Performance bonus