TDCX Pasig - Pioneering eCommerce Social Media Account CSR
pasig, National Capital Region
Posted today
- Company:
- JobsAvenuePH
- Company Description:
- Alorica Inc. is a global leader in customer experience solutions. The Company supports the world's respected brands with the best talent and resources necessary to create insanely great experiences, as well as delivers a host of world-class services for industries of all kinds
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Senior High School
- Number of vacancies:
- 10
Job Description
#BeMore
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top reasons to work with TDCX
Competitive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards
What is your mission?
Conducts preliminary investigations and attempts to resolve L1(Level One) E-commerce-related customer service inquiries (small issues, simple queries, within the scope of product documentation) according to the given SOPs.
Become and remain knowledgeable and passionate about leading E-commerce products and services standards.
Investigate and resolve issues that are reported by buyers/sellers/creators such as checking order and logistics status.
Review the reported issues within agreed turnaround times and standards of quality.
Escalate issues to immediate supervisor following proper escalation procedures.
Capable of coping with peaks in contact volumes during promotion seasons.
Complete and pass all required basic product related trainings.
Who are we looking for?
College level
Must have at least 6 months BPO experience
Typing speed of at least 40 words per minute
Experience working with eCommerce platforms and EMEA/UK accounts is a plus
Excellent communication skills rated at a C1 level
Willing to work in rotating shifts
Can work in Ortigas Center, Pasig City
- Salary:
- ₱27,000.00 Monthly