Workforce Specialist
Davao City, Davao de Oro
Posted 22 days ago
- Company:
- VXI Global Holdings
- Company Description:
- VXI Global Holdings is a business process outsourcing company taking pride in helping client partners develop technologies and customer care services that enable them to manage their business and customer relations more efficiently.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 10
Job Description
- Monitors queue real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists during downtime
- Prepares real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions
Qualifications
- At least with 1 year of experience in Workforce Management
- Open to agent profile with at least 6 months experience and must be knowledgeable in Workforce Management
- Amenable to report to our Davao site
