WFH Online Course Coordinator

Artillery Philippines is a fast-growing startup art brand looking for a full-time WFH Online Course Coordinator (aka Student Success Coach) for our ONLINE courses.

We are seeking a dedicated and organized Online Course Coordinator to ensure that our course students achieve results as quickly as possible through exceptional community support, mentorship, and course materials. You will play a crucial role in managing, maintaining, and enhancing the operations and services of our local art & calligraphy courses. This position involves close coordination with mentors, students, your team, and other departments.

Tasks and Responsibilities:

Student Support and Success

Provide excellent community support to ensure students achieve their course goals promptly.
Facilitate mentorship programs, connecting students with experienced mentors.
Continuously improve course materials to enhance the learning experience.
Proactively engage with students to build strong relationships, understand their needs, and address any concerns or issues they may have.
Conduct regular assessments and analysis of student satisfaction levels, utilizing feedback to enhance the quality of our courses and overall customer experience.
Implement best practices and strategies for customer success, utilizing data and metrics to measure performance and optimize processes.
Interview students for feedback on their course experience
Assist in adjusting course curriculum and/or material to improve quality of instruction based on student progress and feedback
Suggest and execute points of improvement for better operational efficiency and student experience
Operations

Oversee the day-to-day operations of our online art courses, ensuring they run smoothly and efficiently.
Collaborate with internal teams to ensure timely resolution of customer inquiries and problems.
Monitor ongoing processes and identify potential problems or areas for improvement. Take prompt action to address issues and implement effective solutions.
Collaborate with cross-functional teams, such as sales & marketing to contribute to the growth and success of our online art courses.
Lead and manage your team to ensure high performance and effective collaboration.
Foster a positive and productive working environment.
Hire, train, and manage interns/part-timers/student success coaches
Community Management

Check-in on our student Facebook groups and answer any and all questions and comment on student works within 24 business hours.
Maintain engagements on our FB groups by commenting on student work submissions, posting announcements, etc.
Entertain any student inquiries or concerns via chat or email
Coordinate with mentors for Zoom class scheduling and host weekly Zoom sessions
Host monthly accountability meetings with students
Track student attendance and reach out to students who miss multiple sessions
Onboard new students within 24 business hours, if necessary
Who’s your manager?

Student Success Team Lead
Who’s on your team?

1 to 2 Full-Time Student Success Coaches
Intern/Part-timers (depending on how much support is needed)
Requirements:

Must have experience in Watercolor Painting
Stable internet connection
Own desktop/laptop that can handle video editing software
At least 1 year work experience
An extrovert who feels energized talking to people
Has experience hosting Zoom sessions and/or Facebook Masterclasses
Knows basic video editing
Excellent verbal and written English
Excellent communication skills
Can work under pressure and consistently meet deadlines
Organized and able to multitask
Responsible and highly organized
Can think on their feet and is a natural problem solver
Loves challenges and learning new things
Work hours:

2 days off: Days TBD
Willing to work on Saturdays; flexible time on weekdays (as long as you can attend meetings, meet deadlines, and host/manage events for the day)
Nice to have:

Degree in Marketing, Journalism, HRM, Communications or Education
Interest in entrepreneurship
Experience in Anime and Manga
This is NOT for you if:

You are a student
You are looking for a part-time job
You want a slow-paced, comfortable, repetitive job
You have a hard time multitasking
You easily get discouraged when things don't go as planned
Compensation:

₱16,000 - ₱18,000 base salary during 3-month training & probation (May be extended until 6 months depending on performance)
₱18,000 - ₱20,000 base salary after probation (determined by performance & skill)
Basic Benefits such as SSS, PAG-IBIG and Philhealth Allowance
13th month and mid year bonus