Vietnamese Order/Collections Management - Hybrid

Role Overview:
Responsible for chasing outstanding invoices from customers of our clients. Plays a vital role in the cashflow of our client ensuring credit given to customers is monitored and controlled effectively
As a member of the team, participates in meeting service levels, key measurement targets of the team
and delivers a high quality and cost-effective customer service to the client.
Performs tasks in line with the written procedures or assigned by senior staff under supervision. Good
understanding of one or more processes.
Hard Working and Confident
High on Integrity
Ability to communicate effectively, both written and verbal, throughout all levels of the organization
Passionate about creating value and impact for the client
A team oriented and collaborative approach
General Responsibilities / Accountabilities:
Contacts overdue customers and chases for payment in accordance with rules set by the engagement
Issues and monitors automatic and manual reminders to customers
Documents customer interactions into system
Maintain a ledger as part of the credit team
Performs basic reconciliations
Follows control and compliance regulations
Maintain accurate and up to date customer details and account records
Proactively collects overdue accounts and ensures customer payment to terms
Builds and maintains strong relationships with external customers
Processes used:
• Collect From Tier 3 Customer (Low Risk, Small)
• Retained Collection
• Escalate unpaid amounts
• Perform Dunning
Company Confidential Page 2 of 5
BSv Job Description
• Create and send statement
• Process Bankrupt/Insolvent Accounts
• Process Write Off
• Archive Documents
• Retrieve Archived Document
• Destroy Archived Document

Qualifications (Education/Experience/Certification):
Preferably Bachelor’s Degree with Business and Finance background
Atleast 1 year and 6 months experience in Order Management or Finance
Can speak and write: Vietnamese and English