E-commerce Chargeback Specialist - Remote Night Shift

Job Overview
KDCI Outsourcing is seeking an experienced and detail-oriented E-commerce Chargeback Specialist to join our team. This role is critical in managing and resolving chargeback disputes, processing claims, and ensuring a seamless experience for our e-commerce clients. The ideal candidate will have a strong background in wholesale and retail account services, particularly in order processing and claims management.

Responsibilities
Handle chargeback disputes for e-commerce transactions with precision and accuracy.
Manage the order processing and claims management for wholesale and retail accounts.
Use Amazon Seller Central and other e-commerce retailer portals to handle disputes and transactions.
Create and maintain detailed records of chargeback cases, claims, and resolutions.
Collaborate with internal and external stakeholders to ensure timely resolution of disputes.
Monitor, track, and report on the status of multiple projects simultaneously to meet deadlines.

Requirements
Proficiency in MS Office Suite, especially Excel and Word, with strong data entry skills (10-key by touch).
Exceptional written and verbal communication skills.
Strong attention to detail with a keen ability to identify and solve problems.
Ability to manage multiple projects simultaneously while maintaining high levels of accuracy.
Excellent organizational and documentation skills, with the capacity to maintain comprehensive records.
Proven experience with e-commerce chargeback disputes and claims management.
Demonstrated expertise in handling order processing for wholesale and retail accounts.
Hands-on experience with Amazon Seller Central (mandatory).
Familiarity with various e-commerce retailer portals.
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Employment Type: Remote ‍
Department: Back Office
Work Schedule: 5-day work week, Night shift