Customer Service Associate 24k
Makati, National Capital Region
Posted yesterday
- Company:
- Neksjob Corporation
- Company Description:
- Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 100
Job Description
As a Customer Service Associate, you are primarily responsible for providing customer service support in line with the defined scope of work and service level agreements. This includes ensuring call quality and meeting quantitative standards to address customer care needs promptly.
Responsibilities:
Provide outstanding customer service support while adhering to the defined scope of work and service level agreements.
Handle customer inquiries and concerns effectively, ensuring timely and accurate resolution of issues.
Maintain high standards of call quality and performance metrics in line with organizational goals.
Ensure professionalism and empathy in all customer interactions, delivering a positive experience.
Qualifications:
Employment Type: Regular, full-time hire.
Open to undergraduates with relevant work experience.
At least 6 months of experience in a collections-related role within the BPO industry.
Strong communication and problem-solving skills.
Ability to work in a fast-paced environment and meet performance targets.
