Knowledge Management

Key Responsibilities
• Support the KM Partner in driving the implementation of the Knowledge Management (KM) Strategy
aligned with the organization’s business goals and objectives
o Provide administrative support to continually enable processes and tools for knowledge
sharing, including the incentive mechanisms for boosting correct behaviors
• Support the management and periodic maintenance of knowledge repositories to ensure that
information is current, accessible, and relevant
o Implement consistent policies and practices in the KM system pertaining to roles,
responsibilities, access levels, workflows, metadata and other settings
o Coordinate with Creative Services around the creation and/or enhancement of materials,
including determining the timeline/deadline and other requirements

• Regularly generate metrics and KPI reporting to help the KM Partner ensure effective KM
implementation, and support the facilitation of continuous improvement opportunities
• Support the KM Partner in delivering training programs to equip colleagues with the skills needed to
effectively manage and utilize knowledge resources
• Provide administrative support during periodic KM Audits
• Keep abreast of the latest trends, technologies, and best practices in KM and work with the KM
Partner to integrate relevant enhancements
• Self-regulate adherence to project timelines and defined workflows, including standards and
practices for communication, responsiveness, quality, and timeliness
• Self-manage working files and folders for ongoing projects and completed work according to
company standards