Financial Account
Pasig, Quezon
Posted 5 days ago
- Company:
- MirandaHR
- Company Description:
- An outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Senior High School
- Number of vacancies:
- 50
Job Description
We are seeking a proactive and customer-focused Customer Service Agent to join our team. You will assist customers by addressing their inquiries, resolving issues, and ensuring a positive customer experience across multiple channels.
Responsibilities:
- Respond to customer inquiries via phone, email, chat, and social media.
- Resolve customer complaints efficiently and effectively.
- Provide detailed information about products, services, and policies.
- Maintain accurate records of interactions using CRM software.
- Collaborate with other departments to resolve customer issues.
- Meet performance metrics such as response time and customer satisfaction.
- Follow up with customers to ensure their issues are resolved.
Qualifications:
✔️ High school diploma or equivalent; a college degree is a plus.
✔️ Previous experience in customer service or a related role is preferred.
✔️ Strong verbal and written communication skills.
✔️ Ability to multitask and manage time effectively.
✔️ Proficiency with computers and customer support tools (e.g., CRM software).
✔️ Problem-solving skills and patience under pressure.
Benefits:
✨ Competitive salary with performance bonuses.
✨ Comprehensive training and development programs.
✨ Health insurance and paid time off.
✨ Opportunities for growth and career advancement.
- Salary:
- ₱20,000.00 Monthly
