Operations Supervisor

Job Title: Operations Supervisor (Night Shift)
Location: Cebu Insular
Schedule: Shifting Schedule (Predominantly Night Shift)
Salary: PHP 30,000 - 35,000 (up to PHP 40,000 with 20% Night Differential)
Start Date: ASAP

Job Description:
We are looking for an experienced Operations Supervisor to oversee and manage the implementation of short-term activities within our team. In this role, you will utilize your expertise to lead daily operations, improve processes, and ensure the efficient delivery of customer service across various channels. This position offers the opportunity to supervise a team of professionals, guiding them through both technical and non-technical customer service tasks.

Key Responsibilities:
Manage customer service operations, including call center support, online chat, and text communication, handling high volumes of low-complexity inquiries, as well as lower volumes of more complex issues.
Supervise customer service activities in distribution centers, product returns/repair centers, and walk-in service facilities.
Act as a liaison between customers, production, and distribution departments, ensuring smooth communication for customer orders.
Provide technical and non-technical customer support in a professional and efficient manner.
Take responsibility for customer issue analysis and resolution, ensuring prompt and accurate service.
Oversee and manage the day-to-day activities of the customer service team, ensuring high-quality service delivery and timely resolution of inquiries.
Supervise and mentor a team of individual contributors, providing professional expertise and guidance.
Drive continuous improvement in customer service processes and contribute to team efficiency.
Manage operational decisions within a defined scope, focusing on professional excellence.
Qualifications:
Extensive knowledge in customer service operations, particularly in technical and non-technical support.
Proven experience in managing teams and leading customer service activities.
Strong communication skills and the ability to manage a high volume of inquiries.
Ability to work independently, initiate tasks, and execute specialized projects.
Excellent problem-solving and conflict resolution skills.
Willingness to work on a shifting schedule, primarily night shifts.
Previous experience in a similar supervisory or leadership role is an advantage.
What We Offer:
Competitive salary with additional night shift differential pay.
Opportunities for career growth and development.
Dynamic work environment with a focus on operational excellence.
Supportive and collaborative team culture.