BPO Program Manager /Strategy and Operations
manila, National Capital Region
Posted 7 days ago
- Company:
- BPO-services
- Company Description:
- Customer Interaction: Handle inbound and outbound customer calls, emails, and chats with professionalism and empathy. Issue Resolution: Address customer concerns, troubleshoot problems, and provide effective solutions to ensure a positive customer experience. Product/Service Knowledge: Develop a deep understanding of our products/services to provide accurate information and support to customers. Documentation: Maintain detailed and accurate records of customer interactions, transactions, and issue resolutions. Team Collaboration: Work collaboratively with team members and other departments to achieve overall customer satisfaction goals. Adherence to Policies: Follow established procedures and guidelines to ensure compliance with company policies and industry standards. Continuous Improvement: Provide feedback on processes and suggest improvements for better efficiency and customer satisfaction. Requirements: High school diploma or equivalent; some college education preferred. Excellent communication skills in [language(s) required]. Previous customer service experience in a BPO or related industry is a plus. Ability to adapt to a fast-paced and ever-changing work environment. Strong problem-solving skills and a customer-centric mindset. Benefits: Competitive salary and performance-based incentives. Comprehensive training programs. Career growth opportunities within the organization. Health and wellness benefits. Positive and collaborative work culture. Join our team and be part of a dynamic BPO environment committed to delivering outstanding customer service! Apply now to embark on a rewarding career journey.
- Contract Type:
- Full Time
- Experience Required:
- 5 to 10 years
- Education Level:
- Master’s Degree
- Number of vacancies:
- 1
Job Description
We are looking for an experienced Program Manager with a robust background in strategy formulation, operations management, and consulting. This is an exciting opportunity to lead high-impact projects, collaborate with senior executives, and drive business growth at the forefront of technology and business transformation.
Key Responsibilities:
Lead strategic growth initiatives, including market-positive inorganic growth strategies and designing partnership models to exceed industry growth targets.
Drive the adoption of GenAI technology across large-scale IT services organizations, significantly enhancing productivity.
Build and execute financial models and Go-To-Market strategies in various sectors, including automotive and financial services.
Manage end-to-end delivery of strategic programs, such as GenAI-enhanced collections at banks, increasing performance and automation.
Lead cross-functional teams through supply chain transformations, implementing new models that optimize operational efficiency.
Oversee large-scale pricing and contracting strategies to ensure market share and profitability, particularly in healthcare and pharmaceutical sectors.
Develop and manage complex data models, market forecasts, and sales strategies to drive revenue growth.
Qualifications:
10+ years of experience in program management and management consulting, with a proven track record in strategic planning, project management, and driving program implementation.
Expertise in business intelligence, data analysis, quantitative research, and operational excellence.
Strong leadership experience, having managed teams, collaborated with senior executives, and delivered results in fast-paced environments.
Proven ability to optimize financial performance, reduce operational costs, and increase efficiency through innovative solutions.
Ability to influence key decisions and manage complex stakeholder relationships at all levels.
Skills and Expertise:
Corporate Strategy
People Management
Quantitative Analysis
Strategic Planning
Project Management
Cross-Functional Collaboration
Revenue Growth
Change Management
Financial Management
Go-To-Market Strategy
Key Performance Metrics Design
Preferred Experience:
Proven success in pricing strategies, sales force restructuring, and market access within healthcare or technology sectors.
Experience managing complex programs involving multiple stakeholders and teams across regions.
Strong communication and stakeholder engagement skills, with the ability to influence and collaborate with senior leaders.
- Salary:
- ₱40,000.00 Monthly
