Onsite Coordinator

1.Received request, concern and issues via email and ticket monitoring.
2.Provide acknowledgement, timely and regular update/feedback on client’s requests or queries.
3.Create a service ticket for warranty / billable repair process.
4.Secure schedule to dispatch for onsite visit / service completion.
5.Manage timely updates to client’s pending service request until service is completed.
6.Validate if there are void / under warranty part.
7.Send formal quotation to customers for void / out warranty units and other billable service task.
8.Validate the report of technical / provincial service partners and update accordingly.
9.      Re-route customers to point person if concern was forwarded to them but non service related.
10.  Monitor and keep track of all open ticket until closed or resolved.
11.  Conduct summary report of tickets escalated to Zenshin for weekly, monthly, quarterly, semi-annual, annual, whichever is requested by customer for alignment meetings.