Operations Manager - Service Desk / Technical Support

Muntinlupa, National Capital Region

Posted today

Company:: TASQ Staffing Solutions
Company Description:: Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries. Talent Acquisition delivered with Speed and Quality that's the TASQ guarantee!
Contract Type:: Full Time
Experience Required:: 3 to 4 years
Education Level:: Bachelor’s Degree
Number of vacancies:: 1

Job Description

Work setup: Onsite in Alabang
Shift Schedule: Graveyard/nightshift schedule

Requirements:
Bachelor's Degree or Equivalent
At least 3 years of Operations Manager experience
Must have solid experience in Technical Support and/or Service Desk as a Team Lead and/or as an OM
Proven track record of building, developing, and managing service delivery and support teams.
Solid leadership and people management skills along with previous experience growing and developing an operation function.
Experience in defining operational procedures, setting service standards, defining SLAs, etc.
Understanding of knowledge management principles and procedures
Excellent written, interpersonal, communication, and analytical skills
Preferably can start immediately

Benefits:
Quarterly Performance Bonus
24 Leaves annually
Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire
Outstanding career development opportunities and fast-track career progression
Enjoy a fair work-life balance.
Learning and Development Training
Inclusion and Diversity