Technical Support Officer
Makati, National Capital Region
Posted 5 days ago
- Company:
- Hunter's Hub Incorporated
- Company Description:
- Hunter’s Hub Incorporated is a Sourcing and Headhunting company. The company specializes in sourcing out highly skilled and multi-talented IT professionals because the company mostly caters to clients being widely known to be in the IT industry.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
· At least 3 years of experience in technical support, with a focus on mobile applications or digital banking
· Strong knowledge of ticketing systems, problem management, and incident resolution processes
· Experience working with technology partners and cross-functional teams
· Excellent communication, analytical, and problem-solving skills
· Ability to manage multiple priorities and work effectively under pressure
MUST HAVE
· Incident Management process
· Knows L1, L2, and L3 Support plus Severity of Tickets (P2, P2, and P3)
· Ticket escalation to L3
· Can run triage if there are P1 incident
· Familiar with the Root Cause Analysis
· Troubleshoot the solution according to the reported ticket
Job Description:
Responsible for providing technical support for the Chinabank mobile application. This role involves troubleshooting and resolving technical issues, coordinating with various stakeholders, and ensuring a high level of customer satisfaction.
Work closely with technology partner Backbase, the bank's IT group PCCI, and other internal teams to ensure prompt and effective resolution of support tickets.
- Salary:
- ₱50,000.00 Monthly
