Technical Support Officer (mobile apps or digital banking)
Makati, National Capital Region
Posted 8 days ago
- Company:
- Hunter's Hub Inc.
- Company Description:
- Hunter’s Hub Incorporated is a Sourcing and Headhunting company that was founded earlier on in the year 2018. The company prides itself in its ability to source and recruit only the best and brightest of each industry. Hunter’s Hub caters to numerous clients in a multitude of industries, and has a wide-range of candidate selections to suit any of our clients’ needs. Likewise, the company specialises in sourcing out highly skilled and multi-talented IT professionals because the company mostly caters to clients being widely known to be in the IT industry. Hunter’s Hub sets itself apart from the rest of the company in the industry due to the various prominent selections of services that are custom-fit for our clients and the numerous kinds of professionals we are able to provide. Our services are highly based off of our clients’ needs and requirements, and we are able to dispense any kind of personnel that they need whether professional or non-professional. We look for only the best, and provide only the best.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
Responsible for providing technical support for the Chinabank mobile application. This role involves troubleshooting and resolving technical issues, coordinating with various stakeholders, and ensuring a high level of customer satisfaction.
Work closely with technology partner Backbase, the bank's IT group PCCI, and other internal teams to ensure prompt and effective resolution of support tickets.
Qualifications:
At least 3 years of experience in technical support, with a focus on mobile applications or digital banking.
Strong knowledge of ticketing systems, problem management, and incident resolution processes.
Experience working with technology partners and cross-functional teams.
Excellent communication, analytical, and problem-solving skills.
Ability to manage multiple priorities and work effectively under pressure.
Preferred Certifications:
ITIL Foundation Certification
Certified Support Professional (CSP)
Certified Help Desk Professional (CHDP)
Someone who knows the following:
Incident Management process (Non-Nego)
Knows L1, L2, and L3 Support plus Severity of Tickets (P2, P2, and P3)
Ticket escalation to L3
Can run triage if there are P1 incident
Familiar with the Root Cause Analysis
Troubleshoot the solution according to the reported ticket