CSR - Telecommunications Support

Taguig, National Capital Region

Posted today


Company:: Neksjob Corporation
Company Description:: Neksjob Philippines is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Senior High School
Number of vacancies:: 100

Job Description

Handle inbound and outbound calls, assist customers with inquiries, resolve concerns, and provide professional customer support. Ensure customer satisfaction and adhere to company service guidelines.

Key Responsibilities:

-Answer incoming customer calls and provide accurate, valid, and complete information.
-Resolve customer complaints efficiently and professionally.
-Follow call scripts and company protocols for handling different situations.
-Document customer interactions and transactions accurately.
-Escalate unresolved issues to the appropriate department.
-Maintain a positive and empathetic attitude toward customers.

Qualifications:

-At least 6 months of BPO experience OR open to fresh graduates with strong communication skills.
-Excellent verbal communication skills in English.
-Ability to handle customer concerns professionally and efficiently.
-Willing to work onsite in Cubao.