IT Manager (UK Client) - Alabang

Alabang, Muntinlupa, National Capital Region

Posted 6 days ago

Company:: Datablazers, Inc.
Company Description:: DBI leads the market through our unique multi-channel survey, providing accurate and responsive lead generation services and consumer data. We are a data owner and controller from our 250-seat call centre based in the Philippines. Continual innovation, in-house expertise and decades of direct marketing experience ensure our data products and professional services are the very best. Our compliant, best-practice solutions deliver ultimate data-driven marketing success. Our Services: -Telephone Lead Generation -List Rental -Bespoke Campaigns -Data Cleansing It is DBI’s aim to be our clients trusted data and call centre partner and to provide our clients with the highest quality data and deliver outstanding levels of customer service.
Contract Type:: Full Time
Experience Required:: 3 to 4 years
Education Level:: Bachelor’s Degree
Number of vacancies:: 1

Job Description

Job Purpose:
Overall Point-of-Contact in all matters related to the company’s IT Infrastructure, specifically Network & Desktop Support, Microsoft Office 365 Management & Support, One Drive, Teams, Azure. This position also plays an important role in championing IT and Data Security measures and IT compliance measures.

Duties & Responsibilities:
• Network Support - Managing the companies Microsoft Office 365 network including one drive and azure. Adding and deleting users and managing role based security settings.
• Desktop Support - Providing online support to our staff using Anydesk. Issues will be reported through Zendesk and will then need to be resolved via email, message, phone and anydesk.
• One Drive - Managing and improving the structure of the Companies One Drive storage.
• Teams - The Company is looking to implement Teams as it standard form of messaging and holding video calls. The successful candidate will be responsible for implementing this project.
• VoIP - Managing the Companies Internet Based Phone systems.
• CRM - A working knowledge of CRM systems would be useful but not essential.

Requirements:
• Minimum of 3 years relevant experience in IT Infrastructure, Network & Desktop Support.
• Strong expertise in Microsoft Office 365 administration, including Azure, OneDrive, Teams, and security management.
• Experience providing remote desktop support using AnyDesk and managing support tickets via Zendesk.
• Familiarity with VoIP phone systems and CRM platforms (preferred but not essential).
• Must be amenable to onsite work and capable of leading IT security & compliance initiatives.