Customer Relationship Management Process Manager

We are looking for a CRM Process Manager to help design, implement, and optimize CRM solutions, driving measurable outcomes for global clients across various industries.

Key Responsibilities:
CRM Strategy Development: Design and implement CRM strategies to drive customer acquisition and engagement across sales and marketing channels.
Sales/Marketing Program Management: Manage the end-to-end execution of sales and marketing programs, from strategy planning to technical delivery, primarily focusing on CRM platforms like Salesforce.
Requirement Gathering & Solution Design: Conduct workshops, gather business requirements, create functional blueprints, and drive solution design and deployment across cross-functional teams.
Data Analysis & Optimization: Continuously monitor trends, analyze data, and optimize sales and marketing initiatives for better performance and ROI.
Process Improvement Initiatives: Identify areas for process improvement and implement enhancements to streamline operations.
Business Case Development: Develop and present business cases for CRM strategies, technology investments, and transformative solutions.
CRM /Martech Platform Support: Collaborate on the development and optimization of CRM and Martech platforms, ensuring best-in-class integration and performance.

Qualifications:
Bachelor’s degree or equivalent professional experience.
Salesforce certifications across multiple Salesforce Clouds.
Proficiency in CRM platforms, channel integration technologies, and real-time decision-making tools.
Exceptional communication skills and the ability to convey complex information clearly to both technical and business stakeholders.
Proven organizational skills, with an ability to drive processes, improve team performance, and deliver measurable outcomes.
Experience navigating global environments and matrix organizations, ensuring effective collaboration across cultures and time zones.