Chief Operations Officer

Makati, National Capital Region

Posted 17 days ago


Company:: Career Professionals, Inc.
Company Description:: Careers Professionals, Inc. started as M2MJ Human Resources Consulting in 2016. It was conceptualized and founded by successful professionals who have been with prestigious organizations for more than a decade. Believing in people as the most valuable asset of any organization, we are committed to provide services and resources in support of your company’s human resource requirements. We have a network of professionals covering a broad range of domains such as Accountancy, Engineering, Health Services, Insurance, Information Technology (IT), Marketing, Sales, etc. We emphasize delivery of high quality service, ensuring that the RIGHT PERSON is provided to the RIGHT JOB.
Contract Type:: Full Time
Experience Required:: More than 10 years
Education Level:: Bachelor’s Degree
Number of vacancies:: 1

Job Description

KEY RESPONSIBILITIES

1. Operational Leadership
• Develop and implement operational strategies aligned with the company’s goals and vision.
• Oversee daily operations, including underwriting, sales and marketing, finance, claims processing, customer service, and policy administration.
• Ensure seamless coordination between departments to optimize efficiency and productivity.
• Establish and monitor key performance indicators (KPIs) for all operational units.

2. Strategic Planning
• Collaborate with the CEO and other executives to design and execute the company’s strategic initiatives.
• Analyze operational data and trends to provide actionable insights and recommendations.
• Drive innovation and technological advancements to streamline operations and enhance customer experience.

3. Financial and Budgetary Oversight
• Manage operational budgets to ensure cost efficiency while maintaining quality service.
• Work closely with the finance team to align operational goals with financial objectives.
• Identify and implement cost-saving initiatives without compromising service standards.

4. Risk Management and Compliance
• Ensure adherence to industry regulations, company policies, and compliance standards.
• Collaborate with the risk management team to identify, mitigate, and monitor operational risks.
• Maintain strong relationships with regulatory bodies and industry stakeholders.

5. Team Management and Development
• Lead and mentor a diverse team of operational managers and staff.
• Foster a culture of accountability, innovation, and continuous improvement.
• Implement training and development programs to enhance employee skills and performance.

6. Customer Experience and Retention
• Champion initiatives to improve customer satisfaction and retention.
• Oversee the development of customer-centric processes and systems.
• Respond proactively to customer feedback and market trends.

7. Reporting and Communication
• Provide regular updates to the CEO on operational performance.
• Prepare reports and presentations on operational achievements and challenges.
• Serve as a spokesperson for operational matters within and outside the organization.