Data Management & Reporting Supervisor

Overview
The Supervisor, Data Management & Reporting position is responsible for managing and leading a team of analysts to achieve high customer satisfaction. This role involves delivering data services, ensuring adherence to individual processes, and monitoring them closely.

Key Responsibilities
Reporting and Data Quality:
Ensure timely weekly and monthly DQA reports to improve supply chain information accessibility for customers.
Lead efforts to close gaps in missing events or milestones for DG customers.
Abstract shipment data from systems to identify missing or inaccurate information.
Clarify and follow up on data discrepancies with concerned parties.
Reconcile issues internally and externally.
Contract Management and Business Requirements:
Review contracts/agreements and work with Logistics Analysts to renew them if necessary.
Participate in business requirements gathering and solution design discussions for report migration activities.
Gather business requirements and document current business processes for reporting requests.
Report Development and Quality Assurance:
Build and update legacy reports according to current requirements.
Conduct quality checks on developed reports.
Develop test cases to verify report functionality.
Provide support and drive the resolution of report issues.

Qualifications
Education and Experience:
Tertiary education required.
At least 3 years of experience in a similar industry, with at least 1 year in a supervisory capacity.
Skills and Competencies:
Customer-oriented with strong relationship-building skills.
Strong problem-solving and communication skills.
Proficient in Microsoft Office applications, especially Excel.
Good English language skills.
Possesses data analytical skills and logical thinking.
Attention to detail and result-oriented.
Self-motivated and able to work under pressure.
Strong organizational skills and ability to follow procedures.
Background in freight forwarding, consolidation, and logistics is preferred.