Customer Relationship Management Process Consultant

Taguig, National Capital Region

Posted 7 days ago

Company:: Neksjob Philippines
Company Description:: Neksjob Philippines is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Number of vacancies:: 100

Job Description

We are seeking a Customer Relationship Management Process Consultant to join a dynamic team dedicated to delivering transformation solutions that drive business success across marketing, sales, and customer service functions.

Key Responsibilities:
Customer Relationship Management Strategy Development: Define and implement CRM strategies to drive customer acquisition, engagement, and loyalty.
Sales & Marketing Program Management: Manage the full lifecycle of sales and marketing programs, from strategy definition to technical delivery, primarily focused on CRM platforms like Salesforce.
Requirement Gathering & Solution Design: Lead workshops, gather requirements, create solution blueprints, and drive the design and deployment process across cross-functional teams.
Data Analysis & Optimization: Continuously monitor trends, analyze data, and optimize CRM strategies to improve sales and marketing performance and ROI.
Process Improvement Initiatives: Identify and implement opportunities for CRM process enhancements and operational efficiencies.
Business Case Development: Develop comprehensive business cases for CRM investments, technology upgrades, and transformation initiatives.
Customer Relationship Management & Martech Support: Collaborate on the development, integration, and support of CRM and Martech platform technologies.

Qualifications:
Bachelor’s degree or equivalent professional experience.
Salesforce certifications across multiple Salesforce Clouds (Sales, Service, Marketing).
Experience with CRM platforms, integration tools, and Martech technologies.
Strong communication, collaboration, and problem-solving skills.
Proven experience navigating global matrix organizations and delivering results in complex client environments.
Adaptable, resilient, and capable of working in a fast-paced, unstructured, and remote setting.