L1/L2 Support Engineer (Remote)
Metro Manila, National Capital Region
Posted yesterday
- Company:
- Socium - Teams Done Differently
- Company Description:
- From simple ad-hoc staff augmentation initiatives, to full-scale, multi-team deployments, end-to-end outsourced solutions and everything in between, we support customers scale through phases of hyper-growth, helping them build dedicated teams across technology, projects and operations. We can either augment existing software engineering teams or build teams from the ground up, quickly identifying elite technical talent to boost any digital project
- Contract Type:
- Full Time
- Experience Required:
- 5 to 10 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 2
Job Description
Schedule: Must be amenable to work on any shift
Job Overview:
— Provide excellent proactive support in line with each customer contract and along with customer management in handling priorities and escalation management as part of support services delivery.
— This will require a combination of 1st and 2nd level support of customers. Each team members will take responsibility of their assigned calls, manage each request correctly, respond efficiently and communicate clearly to ensure the customer's complete satisfaction.
— Team members will also contribute towards the ongoing transformation of our products and services, working with other members of the operations team and developers in an agile environment.
Experience & Expertise
— Minimum degree or equivalent qualification in any Engineering.
— Ability to demonstrate a high level of IT competence is key for this role. We will expect you to evolve and learn new technologies while working as part of a busy support team based out globally.
— Minimum 4-5 years of working experience required in Telecom OSS - Domain applications administration with sound knowledge of unix and oracle database environments