Infrastructure Service Management - With Experience

As a Program/Project Management Representative, you will be responsible for delivering business and technology outcomes for assigned programs, projects, or contracted services. Your typical day will involve leveraging standard tools, methodologies, and processes to deliver, monitor, and control service level agreements.
Roles & Responsibilities:
Deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements.
Coordinate internal resources and third parties/vendors for the flawless execution of multiple projects
Ensure that all projects are delivered on-time, within scope and within budget
Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility
Ensure resource availability and allocation
Develop a detailed project plan to monitor and track progress
Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
Measure performance using appropriate project management tools and techniques
Report and escalate to management as needed
Manage the relationship with the client and relevant stakeholders
Perform risk management to minimize potential risks
Establish and maintain relationships with third parties/vendors
Create and maintain comprehensive project documentation
Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
Delegate project tasks based individual strengths, skill sets, and experience levels
Track project performance, specifically to analyze the successful completion of short and long-term goals
Meet budgetary objectives and make adjustments to project constraints based on financial analysis
Develop comprehensive project plans to be shared with clients as well as other staff members
Use and continually develop leadership skills
Perform other related duties as assigned
Develop spreadsheets, diagrams and process maps to document needs (when needed)

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Qualifications:
Required Skill: Infrastructure Service Management
With 8++ working experience in Infrastructure project management
Excellent client-facing and internal communication skills
Excellent written and verbal communication skills
Solid organizational skills including attention to detail and multitasking skills
Strong working knowledge of Microsoft Office
Project Management Professional (PMP) and ITIL certifications are a plus
Bachelor's Degree in appropriate field of study or equivalent work experience
Experience with project management software tools
Minimum 5 year(s) of experience is required
What We Offer:
Competitive salary and benefits package.
Comprehensive training and mentorship to ensure your success.
Opportunities for career growth and development.
A supportive team environment that values your contributions.
Why Join Us?
Be part of an organization that believes in nurturing talent and fostering growth. Whether you’re looking to start fresh or advance in your career, we’re here to help you succeed.
Apply today and take the first step toward an exciting career in customer service!
Ways to apply:
Please email your resume to [email protected]