E-commerce Operations Supervisor

Makati, National Capital Region
Posted 10 days ago
Company:
Dempsey
Company Description:
We are a dynamic and growing recruitment firm specializing in connecting talented professionals with leading companies across various industries. Our mission is to provide exceptional recruitment services by understanding client needs and candidate aspirations, ensuring the perfect match for both parties. With a focus on professionalism, integrity, and efficiency, we aim to build long-term relationships while helping businesses thrive and individuals advance their careers. Let us help you find the right talent for your team or the perfect career opportunity for your future.
Contract Type:
Full Time
Experience Required:
1 year
Education Level:
Bachelor’s Degree
Number of vacancies:
1

Job Description

The e-commerce operations supervisor is tasked with helping our operations team manage the daily flow of orders, updates, movement of inventory, picking and packing, returns, and more. Our e-commerce operations supervisor will be responsible for:

. Daily Managing and Monitoring Team KPIs
o Inbound and Putaway metrics Outbound metrics
o Overall team performance
. Oversee the receiving and organizing of products in the warehouse (stacking and racking) of inbounded merchandise.
. Oversee picking, packing, and shipping orders in a timely and accurate manner.
. Lead inspecting customer returns and exchanges to be put back in inventory.
· Resolve issues involving inventory discrepancies and order problems
Monitor OMS and WMS for irregularities and work with the vendor(s) to
achieve resolution(specifically backend root cause identification of order
failure(s), not front-end customer transactions)
. Performing other duties and ad hoc projects assigned by leadership.