E-commerce Operations Supervisor (Caloocan)
Caloocan, National Capital Region
Posted today
- Company:
- Dempsey
- Company Description:
- Dempsey Resource Management Inc. is a company authorized to engage in the local manpower placement. It is duly registered with the Department of Labor and Employment, Securities and Exchange Commission, Bureau of Internal Revenue with the corresponding Quezon City business permit. We are an executive search company engaged in the sourcing and referral of college graduates and professionals in the fields of Accounting, Finance, Engineering, Sales, Marketing, Web & Programming, HR & Admin, Behavioral Science, Arts and related fields.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
E-commerce Operations Supervisor
Job Description & Responsibilities:
The e-commerce operations supervisor is tasked with helping our operations team manage the daily flow of orders, updates, movement of inventory, picking and packing, returns, and more. Our e-commerce operations supervisor will be responsible for:
• Daily Managing and Monitoring Team KPIs
。 Inbound and Putaway metrics
Outbound metrics
• Overall team performance
• Oversee the receiving and organizing of products in the warehouse (stacking and racking) of inbounded merchandise.
• Oversee picking, packing, and shipping orders in a timely and accurate manner. • Lead inspecting customer returns and exchanges to be put back in inventory. • Resolve issues involving inventory discrepancies and order problems
。 Monitor OMS and WMS for irregularities and work with the vendor(s) to achieve resolution (specifically backend root cause identification of order failure(s), not front-end customer transactions)
• Performing other duties and ad hoc projects assigned by leadership.
Required qualifications:
• At least 6 months experience working with OMS and WMS (Ginee, Unicommerce, Anchanto, or similar OMS/WMS Platforms.)
• At least 6 months experience managing a team of individual contributors.
• At least 6 months experience in leading and managing on-site resources (site supervision).
• Strong understanding of Shopee, Tiktok and Lazada e-Commerce Platforms • Intermediate understanding of G-Suite (Google Sheets, Google Docs) and MS Office (Microsoft Excel, Microsoft Word)
• Excel/Sheets: Pivot Tables, Charts, vlookup and other basic calculation commands.
*B-1/28/25