Technical Team Lead
Manila, National Capital Region
Posted 8 days ago
- Company:
- Socium - Teams Done Differently
- Company Description:
- From simple ad-hoc staff augmentation initiatives, to full-scale, multi-team deployments, end-to-end outsourced solutions and everything in between, we support customers scale through phases of hyper-growth, helping them build dedicated teams across technology, projects and operations. We can either augment existing software engineering teams or build teams from the ground up, quickly identifying elite technical talent to boost any digital project
- Contract Type:
- Contract
- Experience Required:
- 5 to 10 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
Job Purpose:
- Operationally coordinate the activities and workload of technical engineers to ensure Customer Technical Support services are delivered and service commitments are managed and met.
- Where there are requests or issues, ensure these are resolved with minimal impact or delay to customer services, systems, platforms and/or business operations.
Qualifications:
- Ability to lead a team to deliver excellent customer support.
- Must have experience with telco Industry specifically in OSS
- Display a proven track record in the management of service and customer support.
- Exhibit demonstrable experience of working and influencing at peer levels.
- Solid working knowledge of customer and service support processes and methodologies
- Personally comfortable taking ownership for own work.
-Excellent attention to detail and a meticulous eye for identifying inconsistencies / inaccuracies.
- Entry into this role would typically require a minimum of 7 to 9 years support experience
