IT Service Desk Team Lead
Makati, National Capital Region
Posted more than 30 days ago
- Company:
- H2 Software Consulting Services Inc.
- Company Description:
- H2 Software Consulting Services, Inc. is a Filipino IT Company formed in 2011 to provide world class IT service and software solutions that suit Philippine business settings. The company has earned the trust of top corporations in the country for a wide range of IT services including payroll software, IT help desk, software development and software testing. It now employs more than 300 highly skilled IT professionals.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 5
Job Description
- Supervise and support the IT Service Desk team in delivering timely, effective solutions.
- Monitor ticket queues, assign tasks, and ensure SLAs are met.
- Provide guidance and training to team members to enhance performance and customer service.
- Analyze metrics to identify trends and recommend improvements in processes and workflows.
Requirements:
- Bachelor’s degree in IT, Computer Science, or related field.
- Minimum 1 year of experience in a lead or supervisory role within an IT Service Desk environment.
- Strong technical troubleshooting skills and familiarity with ticketing systems.
- Excellent communication and team management skills.
