Customer Service Lead
Manila, National Capital Region
Posted today
- Company:
- Socium - Teams Done Differently
- Company Description:
- From simple ad-hoc staff augmentation initiatives, to full-scale, multi-team deployments, end-to-end outsourced solutions and everything in between, we support customers scale through phases of hyper-growth, helping them build dedicated teams across technology, projects and operations. We can either augment existing software engineering teams or build teams from the ground up, quickly identifying elite technical talent to boost any digital project
- Contract Type:
- Full Time
- Experience Required:
- 5 to 10 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
Job Summary:
Enable clients to achieve their operational, commercial and strategic goals by acting as a conduit to ensure that the portfolio of products and services provide cost effective best of breed solutions and that service commitments are demonstrably met.
Qualifications:
- Experience working in a customer facing account manager or service manager role in a corporate organization
- Must have exposure with OSS/Telco Industry
- Customer focused approach
- Ability to effectively influence clients, managers, suppliers, peers and subordinates
- Post holder should be comfortable interfacing across both technical and non-technical teams and departments
- Ability to influence at all grade levels
- Excellent attention to detail and a meticulous eye for identifying inconsistencies / inaccuracies
- Entry into this role would typically require a minimum of 7 to 9 years support experience
