Managing Director

Nityo Infotech Services Philippines is looking for:

Managing Director

Salary: Open rate
Schedule: Supposed US account, more on or possibly nightshift
Set up: Full remote set up

Qualification/Experience:
• Bachelor’s degree in information technology, Computer Science, or a related field, or equivalent work experience.
• 5 - 10+ years of experience in
, with at least 3 years in a leadership position overseeing multiple teams or regions.
• Strong understanding of ITIL (Information Technology Infrastructure Library) principles and practices.
• Experience with service desk software (e.g., ServiceNow, Zendesk, Jira) and ticketing systems.
• Proven experience managing complex, high-volume service desk environments.
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical skills, with the ability to use data to drive decision-making and improvements.
• Ability to manage multiple priorities and work effectively in a fast-paced environment

Preferred Skills:
• ITIL certification or other relevant IT service management certification.
• Experience with managing a global or geographically dispersed service desk team.
• Strong project management skills and experience in leading large-scale IT service delivery initiatives.
• Experience with automation and digital transformation of service desk functions.

Job Summary:
The Managing Director role is responsible for overseeing company incorporation process and facilitating consultants with information for company incorporation, operationalization of delivery team ramps up as per the agreed staffing model and managing multiple service desk teams across different clients as well as shared service delivery. This role ensures consistent and efficient delivery of IT support services, adherence to service-level agreements (SLAs), and alignment with organizational goals. The Managing Director will drive process improvements, coordinate resources and act as the escalation point. He / She will also ensure that Delivery operations are standardized, efficient, and deliver a high level of customer satisfaction. Once company incorporation is completed then overseeing all statutory requirement are duly performed as per the local company law.