Easy Account for Newbies - Call Center

Quezon City, National Capital Region

Posted 11 days ago

Company:: MIRANDA BPO INC.
Company Description:: A BPO (Business Process Outsourcing) company is an organization that provides various business services to other companies, typically involving the outsourcing of non-core functions. BPOs allow businesses to delegate certain tasks or processes to external specialists, enabling them to focus on their core operations and reduce costs. Key Services Offered by BPO Companies: Customer Service: Handling customer queries, complaints, and support across various channels like phone, email, and chat. Technical Support: Providing troubleshooting assistance and technical support services for products or services. Human Resources (HR): Managing recruitment, payroll, benefits administration, training, and employee management. Finance and Accounting: Processing transactions, bookkeeping, accounts payable/receivable, payroll, tax processing, etc. Data Entry and Data Management: Inputting, updating, and managing data for clients in a structured and organized manner. Sales and Marketing: Managing inbound and outbound sales calls, digital marketing campaigns, market research, etc. IT and Software Services: Offering software development, IT support, cloud computing, network management, etc.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Number of vacancies:: 20

Job Description

Customer service in BPO (Business Process Outsourcing) refers to handling customer interactions on behalf of a company. This can include answering queries, resolving issues, providing product or service information, and ensuring customer satisfaction. BPO customer service is typically provided through channels such as phone, email, chat, or social media. It is essential for maintaining strong customer relationships and improving overall brand loyalty.

HMO ON DAY 1 w/ 2 DEPENDENTS
20% NIGHT DIFFERENTIAL