Learning and Development Specialist (SaaS Product trainer)

Makati City, National Capital Region

Posted 2 days ago

Company:: KMC Solutions
Company Description:: Work with Us. Grow with Us. KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move. Our Culture At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals. We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners. Life within KMC: Work Hard Party Harder At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem. We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Bachelor’s Degree
Number of vacancies:: 1

Job Description

Make your next big career move by applying as KMC Solutions' next CUSTOMER EDUCATION TRAINING SPECIALIST!

As Customer Education Training Specialist within the Customer Education Services team, you’ll conduct engaging and interactive training sessions and programs for SOCi customers. We are looking for someone with experience delivering SaaS based platform content, i.e. someone who has trained users on SaaS applications. Experience in the MarTech space is a huge positive but not a requirement. You’ll work with our own Education Services team, product team, and partners in other customer-focused organizations to ensure the sessions that you are delivering help with early adoption and long-term optimization of SOCi. Deliverables will include but are not limited to live training sessions that are both 1:1 and many, short product demonstration videos, and potential onsite session delivery.

On top of your salary, here are the exciting benefits you can look forward to:

• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

The main responsibilities of a CUSTOMER EDUCATION TRAINING SPECIALIST include:

• Training Program Development: Collaborate with cross-functional teams to support developing and delivering training sessions and programs tailored to meet the needs of our customers
• Live Training Delivery: Conduct engaging and interactive training sessions for clients via webinars, virtual classrooms, and potential onsite visits.
• Customer Engagement: Build strong relationships with customers by understanding unique training requirements and possibly providing personalized training that addresses their needs effectively.
• Product Expertise: Maintain a deep understanding of our software products, features, and updates to deliver accurate and up-to-date training content.
• Feedback Collection: Gather feedback from customers on training sessions and materials to continuously improve the effectiveness and relevance of our training programs.
• Documentation: Document training processes, best practices, and FAQs to create a knowledge base for internal and external use.
• Collaboration: Work closely with the Customer Success, Instructional Design, and Product teams to ensure alignment between training initiatives and overall business objectives.
• Travel: Occasional travel may be required to deliver onsite training sessions at client locations, ensuring a seamless learning experience for our customers.

To apply, you must be an expert on the following requirements:

• Bachelor's degree, with a minimum of 2-4 years of related experience;
• Proven experience in delivering training programs, preferably in a SaaS or technology-related industry.
• Strong presentation and communication skills, with the ability to engage and inspire audiences of varying backgrounds and skill levels.
• Experience with instructional design methodologies and adult learning principles is a plus.
• Ability to travel domestically and internationally as needed for onsite training sessions.
• Excellent organizational skills and attention to detail.
• Adaptability and willingness to learn in a fast-paced, dynamic environment.