Customer Service Representative With or Without BPO Experience
Quezon City, Quezon
Posted today
- Company:
- Dempsey Resource Management Inc.
- Company Description:
- We do assist our client companies in the sourcing of competent and qualified candidates to fill up various job positions in thier organization.The job positions we are targeting for our reffered candidates are those intended for direct hiring by our clients.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Senior High School
- Number of vacancies:
- 1
Job Description
• Provide accurate information about products and services.
• Resolve customer issues and complaints in a timely manner.
• Process orders, returns, and exchanges.
• Maintain customer records and update account information.
• Collaborate with other departments to resolve complex issues.
• Follow up with customers to ensure their issues are resolved.
• Identify and escalate priority issues to the appropriate team.
• Provide feedback on the efficiency of the customer service process.
• Assist in training new customer service representatives.
• Meet or exceed performance metrics and targets.
• Stay updated on product knowledge and company policies.
- Salary:
- 17.337,00 ₱ Monthly