Consultant Business Systems 4 years of ex in radiology 5 yrs

Manila, National Capital Region

Posted 24 days ago


Company:: BPO-services
Company Description:: Customer Interaction: Handle inbound and outbound customer calls, emails, and chats with professionalism and empathy. Issue Resolution: Address customer concerns, troubleshoot problems, and provide effective solutions to ensure a positive customer experience. Product/Service Knowledge: Develop a deep understanding of our products/services to provide accurate information and support to customers. Documentation: Maintain detailed and accurate records of customer interactions, transactions, and issue resolutions. Team Collaboration: Work collaboratively with team members and other departments to achieve overall customer satisfaction goals. Adherence to Policies: Follow established procedures and guidelines to ensure compliance with company policies and industry standards. Continuous Improvement: Provide feedback on processes and suggest improvements for better efficiency and customer satisfaction. Requirements: High school diploma or equivalent; some college education preferred. Excellent communication skills in [language(s) required]. Previous customer service experience in a BPO or related industry is a plus. Ability to adapt to a fast-paced and ever-changing work environment. Strong problem-solving skills and a customer-centric mindset. Benefits: Competitive salary and performance-based incentives. Comprehensive training programs. Career growth opportunities within the organization. Health and wellness benefits. Positive and collaborative work culture. Join our team and be part of a dynamic BPO environment committed to delivering outstanding customer service! Apply now to embark on a rewarding career journey.
Contract Type:: Full Time
Experience Required:: 5 to 10 years
Education Level:: Bachelor’s Degree
Number of vacancies:: 1

Job Description

Job Title: Consultant, Business Systems (Implementation Consultant)
Location: Muntinlupa
Work Setup: WFH/Hybrid
Shift Schedule: 8 AM - 5 PM (North American Eastern Time)
Salary: Php 124,167 - Php 159,583 (Basic + Allowance)
Job Description:
We are looking for a highly skilled Implementation Consultant to join our team. In this role, you will be responsible for:
Analyzing, designing, building, testing, educating, and optimizing clinical workflows to meet customer objectives using the Change Healthcare Workflow Intelligence solution.
Working directly with clients to manage workflow design, creating process documentation, and coordinating training for client users.
Ensuring that workflow designs align with client needs, improving operational efficiency and user experience.
Qualifications & Skills Required:
4+ years of experience in radiology.
5+ years of experience in building strong working relationships with clients and cross-functional teams.
1+ years of experience running MS SQL queries.