Workforce Analyst

Antipolo, Rizal

Posted 3 days ago

Company:: J-K Network Services
Company Description:: J-K Network was founded in 2013--- a time when careers for language speakers in the Philippines are just beginning to flourish. Less than a year later, we were awarded by the biggest BPO in the world as their most valued partner for being able to provide a huge number of Bilingual Talents to complete the latter’s Philippine team. In the same year, J-K Network was also able to assist one of the world’s biggest BPO company in putting up their pioneer account of 40 Korean speakers. J-K’s wide network of over 70,000 Bilinguals give companies a lot of chances to arrive to the best profiles under any language, background and expertise.
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Bachelor’s Degree
Number of vacancies:: 1

Job Description

Client Profile: This company combines technical and functional competence with extensive cross-vertical and cross-domain knowledge to assist in achieving business objectives. Its sustained success has earned it two Deloitte Global Recognition Awards. They provide a flexible and scalable global delivery strategy that combines onshore and offshore delivery capabilities to increase scalability, efficiency, and production while keeping an eye on OPEX/CAPEX. They began their business in 2009.

Position: Workforce Analyst
Company Industry: IT Company
Location: Antipolo City
Salary Offer: Php38,000-Php40,000
Work Schedule: Nightshift
Work Set Up: Onsite

BENEFITS :
✨Government Mandated Benefits
✨Sick Leave Credits
✨Vacation Leave Credits
✨13th Month Pay
✨HMO

Job Requirements:
✨Bachelor’s degree holder
✨With 2-3 years’ experience in the Workforce Management field
✨With experience in BPO company is an advantage
✨Willing to work on night shift schedule
✨Amenable to attend interviews
✨Can start as soon as possible

Job Responsibilities:
✨Create a staffing schedule.
✨Gather, examine, evaluate, and interpret pertinent data to pinpoint workforce issues.
✨Create reports on workforce analysis for business requirements.
✨Make suggestions for staff enhancements to lower costs and boost customer experience
✨Produce ad hoc and regular reports on various CS metrics and KPIs.
✨To support operations, provide regular reports and data trends with performance information.
✨Address changes in service levels
✨Other tasks may be assigned from time to time

Recruitment Process: (Online and Face to face)
✨Initial Interview (Virtual)
✨Second Interview (Face to Face)
✨Third Interview(Face to Face)
✨Job Offer