Speech Analytics Specialist y3
Taguig, National Capital Region
Posted yesterday
- Company:
- Neksjob Philippines
- Company Description:
- ABOUT US Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology. WHAT WE DO Recruitment Process Outsourcing We take pride in delivering highly efficient candidates at a fast-paced resource recruiting guaranteed one time deployment. Complete your team of experts now! Staffing We dedicate our company in finding only the highest caliber of team that can deliver all the requirements for your project. Web Design & Software Development Our team not only brings life to websites but also is capable of delivering specific requirements accordingly.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 100
Job Description
Location:Taguig, Uptown Bonifacio Tower 3 (Hybrid Setup)
Project: Data & AI Transformation
Note:Only applicants with the legal right to live and work in this country are eligible to apply.
---
Position Overview:
We are seeking a highly skilled and detail-oriented Speech Analytics Specialist to join our dynamic Customer Operations Transformation team. The ideal candidate will leverage speech analytics technology to analyze customer interactions, identify trends, and generate actionable insights that drive operational improvements and strategic decision-making.
---
Key Responsibilities
1. Speech Analytics Implementation & Maintenance
- Configure and maintain speech analytics software to ensure optimal performance and functionality
- Develop and manage speech models, call categorization schemes, and workflows
- Ensure data integrity and accuracy within analytics systems, troubleshooting any discrepancies
2. Data Analysis & Insight Generation
- Analyze large volumes of call and interaction data to identify patterns, trends, and actionable insights
- Generate clear and concise *=reports and dashboard, communicating key findings to stakeholders
- Provide strategic recommendations to improve customer service, sales, compliance, and operational efficiency
3. Cross-Functional Collaboration
- Partner with Service Delivery, Quality Assurance, Training, and other functional teams to understand analytics needs and deliver tailored solutions
- Collaborate in strategy meetings, aligning speech analytics initiatives with business objectives and goals
4. Continuous Improvement Initiative
- Regularly monitor and refine speech analytics models and processes to enhance accuracy, relevance, and efficiency
- Stay current with latest trends, technologies, and advancements in speech analytics, NLP, and AI
5. Training & Support
- Provide training sessions for team members and stakeholders on speech analytics tools and data interpretation
- Offer ongoing support and insights, ensuring teams can effectively utilize analytics outcomes
---
Qualifications & Skills
Must-Have:
- Minimum 3 years of experience in Speech Analytics, Speech Data Analysis, or a related field
- Proficiency in Natural Language Processing (NLP)
- Hands-on experience with speech analytics platforms (e.g., Genesys, Verint, NICE, CallMiner)
- Background in Customer Service / Customer Care environments
Education:
- Bachelor’s Degree in any discipline
Technical Skills:
- Strong analytical skills to interpret data trends and generate actionable insights
- Proficiency in reporting tools and dashboards, with experience in data visualization and communication
---
Additional Information*
- Project Shift: Mid-Shift
- Rest Days:Weekends Off
- Team Location: Taguig, Uptown Bonifacio Tower 3 (Hybrid Setup)
---
We offer a collaborative environment where your expertise in speech analytics and data-driven insights will drive impactful decision-making. Join us and contribute to transforming operations, enhancing customer interactions, and aligning analytics initiatives with strategic business goals.
Apply now to bring your analytical skills and passion for speech technology into an impactful role!