Telecommunications Administration Assistant

Qualifications
Bachelor's degree in Computer Science, Information Technology, or a related field.

Must have minimum of 3 years of experience as Telecommunications Administration Assistant or a similar role. (Non-negotiable)

Must have experience in with telecommunications services (e.g., Direct Lines, MPLS, SIP Trunks, VOIP, ISDN, etc.). (Non-negotiable)

Must have experience with telecom technologies like GSM gateways, PABX, and voice services. (Non-negotiable)

Must have experience with maintaining and updating telecom service inventories. (Non-negotiable)

Must be knowledgeable with IT Service Platforms (ITSP) for request logging and updates. (Non-negotiable)

Must have experience in telecom installation, troubleshooting, and coordination with vendors/service providers. (Non-negotiable)

Must have experience in managing IT service requests and vendor relationships. (Non-negotiable)

Strong communication skills for coordinating with internal teams, vendors, and service providers. (Non-negotiable)

Detail-oriented for maintaining inventory, logs, and records.

Ability to handle multiple service requests and ensure timely completion.

Job Description
Job Summary:

Assists with the Installation, Upgrade and Service Requests on all Voice and Data Services with the Telecommunications Service Providers. Including repair of outages and other technical issues on Voice Services deployed at Head Office, Centers and Branches.

Job Description:

TELCO Voice and Data Services

Receives approved FFE from Bank’s assignee, Branches and Business units requesting for Installation of TELCO Voice and Data Services such as:

Direct Line

ISDN Pri

SIP Trunk

MPLS-VPN Line

Metro Ethernet Line

VSAT Link

Wireless VPN Link

DSL Internet Line

Direct Internet Access Line

Mobile Plan Subscription



Coordinate with the requesting unit to verify the details of the request and endorse to Telecoms Admin Officer for validation and processing with various TELCO.

Attends on ITSP Requests logged such as the following and endorse to Admin Officer for processing.

Disconnection of Service

Activation/Deactivation of Feature for Direct Line

Change of Billing Address

Mobile Plan Account Modification

Replacement of Lost/Defective SIM Cards



Once the request was completed, confirm the status with the requesting unit and proceed on closing the ITSP Request.

Coordinate with Security Command for processing of Work Permit for TELCO’s Field Engineers.

Updates the inventory of all Voice and Data Services subscribed with the TELCO’s.

Archives all signed and approved TELCO documents such as Commercial Proposals, Acceptance Forms and Application Forms.



VOIP (Voice Over Internet Protocol) and Local Lines

Receives approved FFE from Bank’s assignee, Branches and Business units requesting for Installation of VOIP and Local line.

Coordinate with the requesting unit to verify the details of the request and endorse to Telecoms Admin Officer for validation and processing with Technology Partner.

Attends to all ITSP Requests logged for VOIP and Local Lines such as the following. Then coordinate with Technology Partner for processing.

Change of Caller ID

Call Forwarding

Group Pick-up

Call Hunt

Audio Teleconferencing



Coordinate with Security Command for processing of Work Permit for assigned TELCO Service Provider and Technology Partner (Vendor).

Updates the record of assigned Access Passwords for GSM Gateways and delete passwords in case the assignee resigns.

Updates the inventory of on-hand and deployed Alcatel Telephone Units.

Updates the record of monthly completed/served requests for VoIP & Local lines.



Voice Services Repair

Attends to ITSP Requests logged for repair of outages and other technical issues that arises on Voice Services such as:

Direct Lines

VOIP/Local lines

ISDN Circuit

PABX

Voice Logger

Video Conferencing



Coordinate with the requesting unit to verify the details of the request and report to TELCO Service Provider or Technology Partner to raise fault tickets. Then endorse to Telecoms Admin Officer for proper tracking of updates and escalation to TELCO or Technology Partner.

Ensures that updates are provided to the requestor either via ITSP or e-mail.

Coordinate with Security Command the processing of Work Permit of TELCO’s Field Engineers.

Verifies the status of restored Voice Service prior to closure of ITSP Request.