Documentation Associate

Job Description:
* Supervise and support the team to ensure smooth day-to-day operations and the effective and accurate completion of the team’s tasks.
* Address and resolve issues that may arise to keep seamless operations.
* Ensure SOPs are followed and documented.
* Implement measures to uphold the quality of services.
* Collaborate with management to develop and implement strategic plans that align with the organization's objectives.
* Perform other duties that may be required from time to time.

Qualifications:
* Bachelor’s degree in Customs Administration, or a related field.
* At least 1 year of experience in documentation, operations support, or related roles.
* Knowledge of standard operating procedures (SOPs) and quality assurance practices.
* Strong problem-solving, organizational, and attention-to-detail skills.
* Excellent leadership and team management abilities.
* Effective communication and interpersonal skills.
* Ability to multitask and adapt to a fast-paced environment.
* Proficient in the use of MS Office 356 and computer literate.