Customer Service Associate (Hybrid and Open for Non-Bachelor)

Quezon City, National Capital Region

Posted today

Company:: J-K Network Services
Company Description:: J-K Network was founded in 2013--- a time when careers for language speakers in the Philippines are just beginning to flourish. Less than a year later, we were awarded by the biggest BPO in the world as their most valued partner for being able to provide a huge number of Bilingual Talents to complete the latter’s Philippine team. In the same year, J-K Network was also able to assist one of the world’s biggest BPO company in putting up their pioneer account of 40 Korean speakers. J-K’s wide network of over 70,000 Bilinguals give companies a lot of chances to arrive to the best profiles under any language, background and expertise.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Number of vacancies:: 36

Job Description

COMPANY PROFILE: Has been in the Philippines for over 30 years now. This company serves business and institutional clients in nearly 30 markets across different countries.

Position: Customer Service Associate (Hybrid and Open for Non-Bachelor)
Company Industry: BPO Company
Work Location: Eastwood, Quezon City
Work Schedule: Shifting Schedule
Salary: Php30,000 - Php40,000 (Negotiable)
Training: On Site Work Set-up
After the Training: Hybrid Work Set-Up

BENEFITS :

✨HMO with 2 dependents
✨Retirement Plan
✨Medical Reimbursement
✨Insurance Coverage
✨30 leave credits per year

JOB REQUIREMENT:
✨Open for Non-Bachelors Degree
✨At least 2-3 years Call Center experience
✨Amenable to work in a shifting schedule
✨Amenable to attend face to face interview once requested
✨Amenable to be train on site

JOB RESPONSIBILITIES:
✨Accountable for providing outstanding customer care and customizing solutions for esteemed clients of commercial banking.
✨Comply with banking regulations while determining and meeting the needs of your consumers, both present and future.
✨Initial point of contact by phone for clients requiring prompt maintenance and servicing across many commercial banking product categories
✨Work together with stakeholders to address a client's issue.
✨Other task as assigned

RECRUITMENT PROCESS:
✨Assessment (FACE TO FACE)
✨HR Screening (PHONE)
✨Operations Interview (FACE TO FACE)
✨Reference Check
✨Job Offer