Customer Service Associate
Mandaluyong, National Capital Region
Posted 4 days ago
- Company:
- Neksjob Philippines
- Company Description:
- ABOUT US Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology. WHAT WE DO Recruitment Process Outsourcing We take pride in delivering highly efficient candidates at a fast-paced resource recruiting guaranteed one time deployment. Complete your team of experts now! Staffing We dedicate our company in finding only the highest caliber of team that can deliver all the requirements for your project. Web Design & Software Development Our team not only brings life to websites but also is capable of delivering specific requirements accordingly.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Junior High School
- Number of vacancies:
- 100
Job Description
Location: Mandaluyong
Responsibilities:
- Provide outstanding customer service support while adhering to the defined scope of work and service level agreements.
- Handle customer inquiries and concerns effectively, ensuring timely and accurate resolution of issues.
- Maintain high standards of call quality and performance metrics in line with organizational goals.
- Ensure professionalism and empathy in all customer interactions, delivering a positive experience.
Qualifications:
- Employment Type: Regular, full-time hire.
- Open to undergraduates with relevant work experience.
- At least 6 months of experience in a collections-related role within the BPO industry.
- Strong communication and problem-solving skills.
- Ability to work in a fast-paced environment and meet performance targets.