Customer Service Representative (CSR)
Taguig, National Capital Region
Posted 8 days ago
- Company:
- Neksjob Philippines
- Company Description:
- Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Junior High School
- Number of vacancies:
- 1
Job Description
- Deliver exceptional customer service support while adhering to defined scope of work and service level agreements.
- Address customer inquiries, concerns, and needs promptly, ensuring a high standard of call quality and quantitative performance.
- Provide effective solutions to customer issues, ensuring timely and satisfactory resolution.
- Maintain professionalism and empathy while interacting with customers, upholding the organization's service standards.
Qualifications:
- Open to candidates with or without prior BPO experience.
- Candidates with experience in both BPO and non-BPO roles are encouraged to apply.
- Open to undergraduates with relevant work experience.
- 0 to 6 months of BPO experience preferred but not required.
- Strong communication skills and a customer-oriented mindset.
- Ability to adapt to a dynamic and fast-paced work environment.
- Willingness to learn and develop customer service skills.
Employment Type:
- Regular, full-time hire.