Technical Scrum Master PH

Things to know before applying:

you must have your own work equipment
you are able to work remotely
you can work full-time for this role
experience working with clients/companies outside PH is an advantage
only candidates who meet the requirements will be contacted

Role Summary:

We are seeking an experienced Technical Project Manager to manage and guide our distributed team of software engineers while maintaining hands-on involvement in technical work. This role combines platform operations management, hands-on technical contribution, and team leadership responsibilities, requiring someone who can effectively bridge the gap between technical execution and team leadership while working in a distributed environment.

Key Responsibilities:

Team Leadership & Management (40% to 60%)
Lead and mentor a team of 5-6 software engineers in a remote working environment
Help manage team rotations to align support activities with development squad sprints
Implement and maintain Kanban methodologies for support operations
Manage support ticket queue and handle escalations effectively
Coordinate with other squad leaders and stakeholders to ensure alignment on objectives and deliverables
Oversee access rights management and system permissions
Support professional development initiatives
Build and maintain strong stakeholder relationships across all levels of the organisation
Platform Operations & Technical Leadership (40% to 60%)
Monitor and maintain platform operability, including:
Managing disk space issues
Addressing latency concerns
Handling high error rate incidents
Monitoring and resolving CPU/memory utilisation issues
Lead severity one incident response and resolution
Manage firefighter rotation for operational support
Hands-on technical work including:
Direct involvement in ticket resolution (2-4 hours per ticket)
Contributing to smaller technical tasks and improvements
Provide technical guidance to the team on support tickets
Assist in troubleshooting critical issues and support escalations
Ensure adherence to technical standards and best practices
Participate in technical discussions and decision-making processes

Qualifications:

4-5 years of hands-on software development experience
2-3 years of technical team management experience
Proven track record of leading remote/distributed teams
Strong understanding of Kanban methodologies and practices
Excellent problem-solving and analytical skills
Outstanding communication skills in English, both written and verbal
Experience with support ticket management and escalation processes
Demonstrated ability to work effectively across different time zones
Strong track record in stakeholder management and relationship building
3-5 years of software engineering experience with:
Java development (ideally servlets and JSPs)
JavaScript
MySQL and complex SQL query writing
AWS experience required, preferably experience with DevOps and container technologies
Strong understanding of database design principles

Experience with:

S3 and on-premises synchronization
RDS database management
EC2 instance management
ECS/Fargate containerization
Linux server administration and bash scripting

Hiring Process:

Phone screening
Behavioral interview
Client interview

About Adaca:

Adaca is at the forefront of bridging software development solutions by connecting Australian mid-tier companies with top-tier talents in the Philippines. Our unique approach is rooted in creating an employee-centric experience that fosters a simple, low-pressure environment for our developers. This philosophy not only enhances productivity but also delivers unparalleled value to our clients, fostering a cycle of growth and talent attraction.