Program/Project Management Lead

Lead business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements.

Summary:
As a Program/Project Management Lead, you will be responsible for leading business and technology outcomes for assigned programs, projects, or contracted services. Your typical day will involve leveraging standard tools, methodologies, and processes to deliver, monitor, and control service level agreements.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead business and technology outcomes for assigned program, project, or contracted service.
- Leverage standard tools, methodologies, and processes to deliver, monitor, and control service level agreements.
- Collaborate with stakeholders to define project scope, goals, and deliverables.
- Develop and maintain project plans, including schedules, budgets, and resource allocation.
- Monitor project progress and ensure timely completion of deliverables.
- Identify and manage project risks and issues, and implement appropriate mitigation strategies.
- Coordinate and communicate with cross-functional teams to ensure alignment and successful project execution.
- Prepare and present project status reports to stakeholders.
- Ensure adherence to project management best practices and quality standards.
- Contribute to continuous improvement initiatives and share best practices with the team.

Professional & Technical Skills:
- Required Skill: Proficiency in Service Level Management.
- Additional Good To Have Skills: Experience with Telecommunications Billing, UNIX Shell Scripting, and Service Delivery.
- Strong understanding of program and project management principles and methodologies.
- Experience in delivering projects within scope, budget, and schedule.
- Ability to effectively manage and lead cross-functional teams.
- Excellent communication and stakeholder management skills.
- Strong analytical and problem-solving abilities.
- Proficiency in project management tools and software.

Additional Information:
- The candidate should have minimum 5 years of experience in Service Level Management.
- This position is based in Manila.


Minimum 5 year(s) of experience is required