Customer Service Representative (IGT Solutions)

Customer service representative, and it refers to a frontline employee who works in a call center or contact center to help customers:
Responsibilities
CSRs interact with customers to address their concerns, questions, and complaints. They may also process orders, provide information about products and services, and handle returns and warranties.
Channels
CSRs use a variety of channels to interact with customers, including phone, chat, email, and social media.
Role
CSRs are the face of a company to its customers, and their interactions can significantly impact customer satisfaction and loyalty.
Skills
CSRs need to have interpersonal skills, empathy, patience, and the ability to stay calm under pressure. They should also be able to multi-task, be self-directed, and have a customer service mindset.