Travel Customer Service Representative for TDCX

"please attached your cv or resume with email, phone number, home address and your full name"

(Premium International Airline Account)

#Be more

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

Competitive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #Be more at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards

What's your mission?

You will help us deliver excellent service to our partner brands by performing these tasks;

Handle phone-in/chat inquiries of current and prospective members
Identify cause of problems and recommend solutions
Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets, and effecting changes to schedules
Maintain member accounts whenever there are changes in their profiles
Send program-related collaterals and forms.
Advise on latest promotions and mechanics.
Manage feedback/ complaints and liaise with backend support to resolve member's issues
Involve in ad-hoc projects
Meet daily KPI requirement

Who are we looking for?

College level
With at least 1 year BPO voice experience for an international account
Experience in an airline account and GDS system is an advantage
Experience in chat or email support is also an advantage
Strong verbal and written English communication skills
Amenable to work in rotating shifts
Can work in Ortigas Center, Pasig City

Able and willing to work on a rotational shift pattern, which will include holidays and weekends
Can work onsite in Ortigas Center, Pasig City

About
WHO WE ARE

We’re passionate about helping brands achieve their business outcomes by providing outstanding customer experience (CX).

Our global team of CX professionals excels at resolving customer issues, driving sales, and safeguarding online communities on behalf of our clients who outsource their CX needs to us.

The core of our mission is to relieve our clients from the complexities of assembling large, multilingual specialist teams, managing infrastructure, and navigating intricate processes. This allows our clients to concentrate on their strategic goals while we handle the complexities behind the scenes

We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce.

Our CX expertise, innovative technology, proven track record, and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

OUR DNA

At TDCX, we are a team of tight-knit, entrepreneurial, and dedicated people. At the heart of everything we do is our formula of quality people and enterprising work culture. We firmly believe that this approach enables us to tackle the most complex challenges and is one of the many reasons why our clients love us.

We also believe that it is impossible to deliver a superior CX without people. Hence, we strive to give our people meaningful careers and a productive and welcoming work environment.

Our #BeMore culture lies in empowering individuals to advance in their careers, and we believe that our people have the potential to #BeMore in their careers and their personal interests.

As TDCX grows, we remain committed to our core values of courage, initiative, teamwork, trust, and innovation. In keeping our values, we are always on the lookout for ways to help our people find their strengths and passion and provide opportunities to grow their careers.