Wellbeing Sr Specialist - 2-3 yrs clinical exp Mental Health

Manila, National Capital Region

Posted more than 30 days ago


Company:: BPO-services
Company Description:: Customer Interaction: Handle inbound and outbound customer calls, emails, and chats with professionalism and empathy. Issue Resolution: Address customer concerns, troubleshoot problems, and provide effective solutions to ensure a positive customer experience. Product/Service Knowledge: Develop a deep understanding of our products/services to provide accurate information and support to customers. Documentation: Maintain detailed and accurate records of customer interactions, transactions, and issue resolutions. Team Collaboration: Work collaboratively with team members and other departments to achieve overall customer satisfaction goals. Adherence to Policies: Follow established procedures and guidelines to ensure compliance with company policies and industry standards. Continuous Improvement: Provide feedback on processes and suggest improvements for better efficiency and customer satisfaction. Requirements: High school diploma or equivalent; some college education preferred. Excellent communication skills in [language(s) required]. Previous customer service experience in a BPO or related industry is a plus. Ability to adapt to a fast-paced and ever-changing work environment. Strong problem-solving skills and a customer-centric mindset. Benefits: Competitive salary and performance-based incentives. Comprehensive training programs. Career growth opportunities within the organization. Health and wellness benefits. Positive and collaborative work culture. Join our team and be part of a dynamic BPO environment committed to delivering outstanding customer service! Apply now to embark on a rewarding career journey.
Contract Type:: Full Time
Experience Required:: 3 to 4 years
Education Level:: Bachelor’s Degree
Number of vacancies:: 1

Job Description

Job description
We are URGENTLY looking for a 1 (One) Wellbeing Senior Specialist.

Salary basic from P66K + P2,800 allowance (depending on the candidate's exp)
Atleast Master's in Psychology or related field, with required licenses (e.g., Psychologist, Psychometrician, Counselor).
Must have atleast 2-3 years post-graduate clinical experience in individual and group coaching, focusing on workplace mental health.
Strong knowledge of health and wellbeing benefits, project management, stakeholder collaboration, and psychometric assessment
Proficient in Excel and data analysis.
Okay w/ shifting schedules & can work onsite
Can start ASAP this December!
Job summary
We offer competitive salary & great workplace.