CSR Customer Service Representative
Biñan, Laguna
Posted 2 days ago
- Company:
- Enigma Software Solutions, Inc.
- Company Description:
- Enigma Software Solutions Inc., established on June 15, 2023, is located at 11 F BPO Tower, Southwoods City, Biñan City, Laguna. The company specializes in a wide range of computer software services, including the development, creation, handling, and management of computer data. Additionally, it offers data processing, data storage, system design and analysis, software package development, programming, and data communication services. Enigma Software Solutions Inc. is dedicated to providing comprehensive solutions for all kinds of computer software needs.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Senior High School
- Gender:
- Any
- Number of vacancies:
- 10
Job Description
Position : CSR/Payment
Department: Operations
Reports to : CSR Supervisor
Work Location: Biñan City, Laguna, Philippines
Employment Status: Probationary (6) months
QUALIFICATIONS/CRITERIA
• At least college level education
• Minimum of (6) months of experience in a related position
• Ability to work well under pressure and meet tight deadlines
• Strong problem-solving skills
• Exceptional organizational and time management skills
• High attention to detail.
• Proficiency in tools like MS Office (Excel, Word) or Google Sheets.
• Typing Skills and Accuracy.
RESPONSIBILITIES & DUTIES
• Identify and correct errors or discrepancies.
• Ensuring the accuracy of the entered data.
• Updating outdated information in systems.
• Conduct performance evaluations for CSR under the shift and provide constructive feedback.
• Creating reports or summaries based on the data entered.
• Handle escalated customer complaints or issues.
• Monitor customer interactions (e.g., calls, chats, emails) to ensure quality and adherence to protocols.
• Send reports to CSR Supervisor
• Additional task instructed by the Operations Department Heads
- Salary:
- 18.000,00 ₱ Monthly