Capacity Planner
MOA, Pasay, National Capital Region
Posted 6 days ago
- Company:
- RSD Human Resources Management Consultancy
- Company Description:
- Recruitment Solutions Department is a registered Recruitment Company in the Philippines, providing virtual Resourcing and Recruitment services, and is composed of recruitment freelancers with solid experience in the field of staffing; volume hiring, executive search, and consultancy. We aim to help our clients in meeting their manpower needs without hurting their financial resources, productivity, and most especially their short and long-term targets. Ultimately, we help seekers land a job and start creating their careers with our partners. The team started in the year 2017 and is currently supporting several BPO and non-BPO companies in the Philippines.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
Essential Duties & Responsibilities
Lead a team of WFM Analyst
Generate long-range and short-term forecast at interval, daily and weekly level.
Create, Update, and Maintain Staffing Model & Resource Plans, publish weekly updates.
Create accurate schedules to balance service goals and staff preferences.
Qualifications
Qualifications:
4 years in Workforce Management in a contact center environment
2 years in Scheduling and Forecasting.
Strong sense of personal stake and urgency.
Ability to foresee, dissect and fix problems using data-driven approach and common sense.
Experience in creating compelling analysis, templates, reports.
Hands on skills in Forecasting and Scheduling.
Proficient in using Blue Pumpkin/Impact 360 or Aspect eWFM.
Ability to work directly with onshore client team with minimum local supervision.
Amenable to work in Mall of Asia Pasay City.
Willing to work on night shift.
- Salary:
- 46.000,00 ₱ Monthly